Paratransit Services
The Paratransit Program (Dial-A-Ride) offers door-to-door service to certified customers with disabilities who are unable to use regular fixed routes. This program covers all of City of Woodburn fixed-route Paratransit services are available upon submission of an application and medical certification forms. The Americans with Disabilities Act (ADA) defines the following categories of eligibility for paratransit programs:
- You are unable to independently board, ride or exit a fixed route bus, due to a disability.
- Due to impairment-related conditions you are prevented from traveling to or from a bus stop and therefore unable to complete the trip using a fixed route bus.
- You are unable to complete a trip using the fixed-route bus due to a combination of your disability and architectural and environmental conditions.
Passengers who live outside the City limits but within the ADA paratransit service area, which is 3/4 of a mile beyond City limits, are able to use the Dial-A-Ride services.
To request paratransit services please complete THIS FORM and EMAIL TO wts@ci.woodburn.or.us.
Appeals for a paratransit service denial decision can be made to ADA Coordinator within 60 days:
City of Woodburn
270 Montgomery St.
Woodburn, Oregon 97071
Phone: 503-982-5231
Fax: 503-982-2376
adacoordinator@ci.woodburn.or.us
Dial-A-Ride
The Dial-A-Ride program provides transportation for people with disabilities, as well as the elderly, living within Woodburn who are not able to utilize the fixed route bus. This door-to-door service operates seven days a week and will take you anywhere within Woodburn, including shopping, dining, hair appointments, church, and medical appointments.
Hours of Operation:
Monday - Friday 8am - 6pm, Saturday 9am - 5pm, Sunday 9am - 3pm
Dial-A-Ride Fares: (Resuming July 1, 2022)
One Way - Free until further notice.
Round Trip - Free until further notice.
Requests for service must be made one day in advance by calling (503) 982-7433.
The Dial-A-Ride program also arranges for volunteer drivers to take elderly Woodburn residents and those with disabilities to medical appointments in all areas between Portland and Salem. Requests for service must be made at least one day in advance (preferably longer) by calling (503) 982-7433. Appointments can be scheduled during the hours of 8:00 AM - 6:00 PM, Monday - Friday. Donations are accepted for this service.
